Understanding our customer's business and their customer chain

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To truly understand the value we can, and need, to bring to our customers, we need to fully understand our customer's business and their customer chain 

What is the perceived value at every link of the chain? Undoubtedly, it will differ. And, we need to know what it is.

Why?

What?

How?

Progress honoured with a 9th 5-star rating in 2021...
The customer value chain
 

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